EDUCATION PROGRAM

We’re here for you 24/7!

Email Support: Reach us anytime at csteam@tymo-tech.com.

Live Chat: Get instant assistance on our website.

Phone Support (For U.S. Orders):

Toll-Free: +1 (800) 716-2481

Local Number: +1 (747) 307-3877

Monday to Friday, 9 AM to 5 PM PST

If you have questions about shipping & delivery, returns, or any inquiries regarding our hair styling products and your order, don’t hesitate to contact us. We’re here to help!

We offer a hassle-free 30-day return policy for you. If you're not satisfied with your purchase, you can return your items within 30 days for a refund or exchange. Products must be in good condition and in their original packaging.

Please note:

• We do not provide prepaid return labels, and customers are responsible for return shipping costs.
• Gift cards, hair care items, accessories, free gifts, and final sale items are non-returnable.

How to Return:

Contact us at csteam@tymo-tech.com to request a return or exchange.

Please take advantage of our limited-time special offer! When your total purchase reaches $130 USD after discounts, you'll receive one of the following surprise gifts:

• TYMO Hairpins (Set of 4): Includes 2 Black Hairpins and 2 Pink Hairpins.
• TYMO Treatment Hair Oil (5ml x 3): Available for U.S. customers only.
• $10 Gift Card: A perfect treat for your next purchase!

Please Note:

Gifts are randomly selected and cannot be chosen.

If your gift is a Gift Card, it will be emailed to you approximately 3 days after your order is delivered.

If you cancel items from your order and the final total falls below $130, the gift will be removed from your order.

TYMO reserves the right to interpret these terms.

Join our TYMO Rewards Program and start earning points with every purchase! It's simple and rewarding:

• Earn Points for Every Dollar Spent: You’ll earn 2 TYMO Points for every dollar you spend.
• Bonus Points Opportunities: Enjoy additional points through various activities, such as signing up, referring friends, writing reviews, and following our social media.
• Redeem for Exciting Rewards: Accumulate points to redeem for exclusive discounts, special gifts, and early access to new product launches. The more you shop, the more you earn!
• Tiered Membership Levels: Unlock higher benefits as you reach different tiers in our rewards program, allowing you to access even greater rewards and exclusive perks.

How It Works:

• Sign Up: Create your TYMO account to start earning points immediately.
• Shop: Browse our collection and shop your favorite hair tools.
• Earn & Redeem: Track your points easily through your account dashboard and redeem them during checkout for exciting rewards!

Join now and let your shopping reward you!

For more details on how the TYMO Rewards Program works, visit our Rewards Program Page.

Our 1-Year Warranty covers any defects in product defects or workmanship, giving you peace of mind when buying our hair styling tools.

What’s Covered:

All TYMO hair styling tools are protected under our 1-Year Warranty, allowing you to enjoy your purchase without worries.

This warranty covers defects in product defects or workmanship under normal use.

What’s Not Covered:

Please note that our Hair Care / Hair Accessories series products are excluded from this warranty.

Damage resulting from misuse, neglect, or unauthorized repair is not covered under this warranty.

How to Claim Your Warranty:

• Contact Us: Reach out to our customer service team at csteam@tymo-tech.com  for assistance.
• Provide Proof of Purchase: Keep your order information or order confirmation email as you will need it to validate your warranty claim.
• Follow the Instructions: Our customer support team will guide you through the warranty claim process to ensure a smooth resolution.

Want to master your hair styling skills with TYMO tools? Explore our help center for basic video tutorials on how to use our products (some products may not have videos available). 

Join our community for styling discussions and inspiration, or feel free to reach out to our customer service team. We’re always happy to provide personalized guidance and solutions to help you achieve your desired look!

Enjoy a seamless shopping experience with our diverse and secure payment methods

• Credit/Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
• Digital Wallets: Simplify your checkout process with ShopPay, Apple Pay, and PayPal.
• Buy Now, Pay Later: Choose flexible payment plans with Shopify Pay Installments, Klarna, or Affirm to split your purchase into manageable payments.

No Hidden Fees: Enjoy interest-free payments when you pay on time.

Convenient Tracking: Easily manage your payments and order statuses through the respective apps.

Klarna and Affirm: Log into their apps to view your installment payment schedule, including due dates and outstanding balances.

Order Updates: Track your order status and shipping details directly from our website or through confirmation emails.

Your financial security is our priority! All transactions are processed through secure servers, ensuring your personal and payment information remains protected.

TYMO provides a trackable shipping service for all purchases. We offer free standard shipping within the United States territory for all orders worth $69.99 and above.

You will receive an order confirmation email once your order has been placed. The tracking number will be active within 2~3 business days.

Please note: For orders shipped outside the U.S. duty charges may be applied.

You may track your order here: https://tymobeauty.com/apps/track-order 

You will receive a shipping confirmation with tracking information via email once your tracking code is activated. You may also sign in to track the status of your order through your account.