INTERNATIONAL SHIPPING, CUSTOMS & IMPORT FEES POLICY
1. Will I be charged?
Not always. Some countries have higher thresholds before charges apply, and some parcels may pass through without incurring any fees. However, it’s best to be prepared just in case.
Customs fees may still apply even if your order value is below the customs-free threshold, depending on local regulations or courier policies.
2. Are duties and taxes included in my order total?
No. Product prices and shipping fees do not include EU import VAT, customs duties, or clearance fees.
3. Why haven’t I received a VAT/Import duties payment request yet?
Not all shipments are subject to import charges. Payment requests are usually sent after customs clearance begins.
4. Why am I being charged additional fees after placing my order?
Orders shipped to EU countries may be subject to import VAT, customs duties, and customs clearance fees imposed by local customs authorities.
5. How are duties and taxes calculated?
Charges are calculated based on:
* Destination country
* Order value
* Product category
* Local VAT rate
* Customs regulations
6. Who collects these charges?
Charges are usually collected by local customs authorities or the shipping carrier.
7. How do I pay import duties or VAT?
Once your parcel arrives in the EU, your shipping carrier or customs authority may contact you with payment instructions.
Payment is usually made via:
* Payment link by email or SMS
* Carrier payment portal
* Payment before delivery
Your parcel will be released once payment is completed.
8. Who is responsible for paying import duties and taxes?
The recipient is responsible for paying all import VAT, customs duties, and any courier handling fees required by the destination country.
9. What happens if I refuse to pay import duties or taxes?
Your order may be delayed, returned, abandoned, or destroyed by customs.
10. Will I receive a refund if I refuse the package?
Orders refused due to unpaid import charges are not eligible for a full refund.
If you have any issues or questions regarding customs duties, import VAT, GST, or other import-related fees, please contact TYMO customer support. csteam@tymo-tech.com
Please provide your order number, shipping country, and any relevant documents or screenshots. Our team will review your case and assist you with guidance where possible.
Please note that import duties and taxes are determined by local customs authorities and are the responsibility of the recipient.
1. Will I be charged?
Not always. Some countries have higher thresholds before charges apply, and some parcels may pass through without incurring any fees. However, it’s best to be prepared just in case.
2. Are duties and taxes included in my order total?
No. Product prices and shipping fees do not include UK VAT, import duties, or carrier handling fees.
3. Why haven’t I received a VAT or Duties payment request yet?
Not all UK shipments are subject to import charges.
4. Why am I being charged additional fees after placing my order?
Orders shipped to the UK may be subject to import VAT, customs duties, and handling fees imposed by customs or the carrier.
5. How are duties and taxes calculated?
Charges depend on:
* Parcel value
* Product type
* UK customs regulations
* Applicable VAT rate
6. Who collects these charges?
Charges are typically collected by the shipping carrier or UK customs.
7. How do I pay import duties or VAT?
Your carrier may contact you via email, SMS, or tracking updates with payment instructions.
Payment is typically made online before delivery.
8. Who is responsible for paying import duties and taxes?
The recipient is responsible for paying UK VAT, import duties, and carrier handling fees if applicable.
8. Who is responsible for paying import duties and taxes?
The recipient is responsible for paying UK VAT, import duties, and carrier handling fees if applicable.
9. What happens if I refuse to pay?
Your parcel may be returned or held by customs.
10. Will I receive a refund if I refuse delivery?
Refunds may be reduced by shipping, customs, and return handling fees.
If you have any issues or questions regarding customs duties, import VAT, GST, or other import-related fees, please contact TYMO customer support. csteam@tymo-tech.com
Please provide your order number, shipping country, and any relevant documents or screenshots. Our team will review your case and assist you with guidance where possible.
Please note that import duties and taxes are determined by local customs authorities and are the responsibility of the recipient.
1. Will I be charged?
Not always. Some countries have higher thresholds before charges apply, and some parcels may pass through without incurring any fees. However, it’s best to be prepared just in case.
2. Are duties and taxes included in my order total?
No. Product prices and shipping fees do not include Canadian taxes (GST, HST, PST, or QST), import duties, or customs processing fees.
3. Who is responsible for paying import duties and taxes?
The recipient is responsible for paying all applicable Canadian taxes, import duties, customs fees, and carrier handling charges.
4. Why haven’t I received a payment request yet?
Not all shipments are subject to duties or taxes. If charges apply, payment instructions are typically sent once your parcel reaches customs clearance.
5. How are duties and taxes calculated?
Charges are calculated based on:
* Destination province
* Order value
* Product category
* Applicable provincial tax rates
* Canadian customs regulations
6. Who collects these charges?
Charges are typically collected by the Canada Border Services Agency (CBSA) or the shipping carrier before delivery.
7. How do I pay import duties or taxes?
If duties or taxes apply, your shipping carrier or customs authority will contact you with payment instructions.
Payment is usually made through:
* Email or SMS payment link
* Carrier payment portal
* Payment upon delivery (in some cases)
Your parcel will be released for delivery once payment is completed.
8. Why am I being charged additional fees after placing my order?
Orders shipped to Canada may be subject to GST, HST, PST/QST, import duties, and customs processing fees depending on your province and local import regulations.
9. What happens if I refuse to pay import duties or taxes?
Your order may be delayed, returned to sender, abandoned, or destroyed by customs.
10. Will I receive a refund if I refuse the package?
Orders refused due to unpaid duties, taxes, or customs fees are not eligible for a full refund.
If you have any issues or questions regarding customs duties, import VAT, GST, or other import-related fees, please contact TYMO customer support. csteam@tymo-tech.com
Please provide your order number, shipping country, and any relevant documents or screenshots. Our team will review your case and assist you with guidance where possible.
Please note that import duties and taxes are determined by local customs authorities and are the responsibility of the recipient.
1. Will I be charged?
Not always. Some countries have higher thresholds before charges apply, and some parcels may pass through without incurring any fees. However, it’s best to be prepared just in case.
2. Are duties and taxes included in my order total?
No. Product prices and shipping fees do not include Australian GST, import duties, or customs processing fees.
3. Who is responsible for paying GST and import charges?
The recipient is responsible for paying all applicable GST, import duties, customs fees, and carrier handling charges.
4. Why am I being charged additional fees after placing my order?
Orders shipped to Australia may be subject to GST, import duties, and customs-related fees depending on the order value and Australian import regulations.
5. How are GST and import charges calculated?
Charges are calculated based on:
* Order value
* Product category
* Applicable GST rate
* Australian customs regulations
6. Who collects these charges?
Charges are typically collected by Australian customs authorities or the shipping carrier before delivery.
7. How do I pay GST or import charges?
If charges apply, your shipping carrier or customs authority will contact you directly with payment instructions.
Payment is usually made through:
* Email or SMS payment link
* Carrier payment portal
* Payment before delivery
Your parcel will be released for delivery once payment is completed.
8. Why haven’t I received a payment request yet?
Not all shipments are subject to GST or import charges. Payment instructions are typically sent after customs clearance begins.
9. What happens if I refuse to pay GST or import charges?
Your order may be delayed, returned to sender, abandoned, or destroyed by customs.
10. Will I receive a refund if I refuse the package?
Orders refused due to unpaid GST, duties, or customs fees are not eligible for a full refund. Any return-related costs will be deducted from your refund.
If you have any issues or questions regarding customs duties, import VAT, GST, or other import-related fees, please contact TYMO customer support. csteam@tymo-tech.com
Please provide your order number, shipping country, and any relevant documents or screenshots. Our team will review your case and assist you with guidance where possible.
Please note that import duties and taxes are determined by local customs authorities and are the responsibility of the recipient.
1. Will I be charged?
Not always. Some countries have higher thresholds before charges apply, and some parcels may pass through without incurring any fees. However, it’s best to be prepared just in case.
2. Are duties and taxes included in my order total?
No. Product prices and shipping fees do not include New Zealand GST, import duties, or customs processing fees.
3. Who is responsible for paying GST and import charges?
The recipient is responsible for paying all applicable GST, import duties, customs fees, and carrier handling charges.
4. Why am I being charged additional fees after placing my order?
Orders shipped to New Zealand may be subject to GST, import duties, and customs-related fees depending on local import regulations.
5. How are GST and import charges calculated?
Charges are calculated based on:
* Order value
* Product category
* Applicable GST rate
* New Zealand customs regulations
6. Who collects these charges?
Charges are typically collected by New Zealand Customs or the shipping carrier before delivery.
7. How do I pay GST or import charges?
If charges apply, your shipping carrier or customs authority will contact you directly with payment instructions.
Payment is usually made through:
* Email or SMS payment link
* Carrier payment portal
* Payment before delivery
Your parcel will be released for delivery once payment is completed.
8. Why haven’t I received a payment request yet?
Not all shipments are subject to GST or import charges. Payment instructions are typically sent after customs clearance begins.
9. What happens if I refuse to pay GST or import charges?
Your order may be delayed, returned to sender, abandoned, or destroyed by customs.
10. Will I receive a refund if I refuse the package?
Orders refused due to unpaid GST, duties, or customs fees are not eligible for a full refund. Any return-related costs will be deducted from your refund.
If you have any issues or questions regarding customs duties, import VAT, GST, or other import-related fees, please contact TYMO customer support. csteam@tymo-tech.com
Please provide your order number, shipping country, and any relevant documents or screenshots. Our team will review your case and assist you with guidance where possible.
Please note that import duties and taxes are determined by local customs authorities and are the responsibility of the recipient.
INTERNATIONAL SHIPPING, CUSTOMS & IMPORT FEES POLICY
TYMO Beauty ships worldwide from fulfillment centers located in the United States and Hong Kong.
Orders are shipped from different fulfillment locations depending on product availability, inventory allocation, and destination country.
Orders shipping to the United States, Canada, and Mexico are typically fulfilled from our American warehouse.
Orders shipping to Europe, the United Kingdom, Australia, Asia, and other international destinations are typically fulfilled from our Hong Kong warehouse.
CUSTOMS & IMPORT FEES
When placing an international order, your shipment may be subject to import duties, taxes (including VAT/GST), customs clearance fees, brokerage fees, tariffs, handling charges, and other local government-imposed charges upon arrival in your destination country.
These charges are determined by your local customs authority and the shipping carrier, and are not included in the price of your order or shipping fee.
Because customs regulations vary by country and shipment route, TYMO Beauty cannot predict, calculate, collect, or control these charges in advance.
WHO IS RESPONSIBLE FOR CUSTOMS FEES?
Unless explicitly stated otherwise, all import duties, taxes (including VAT/GST), customs fees, brokerage charges, tariffs, and handling fees are the responsibility of the customer (the recipient of the parcel).
These charges are typically required to be paid before the parcel can be released for final delivery.
By placing an international order, you acknowledge and accept responsibility for any applicable import charges in your country.
CUSTOMS CLEARANCE PROCESS & DELIVERY DELAYS
All international shipments are subject to customs inspection and clearance procedures controlled by local authorities.
Please note:
Customs inspections cannot be expedited or influenced by TYMO Beauty
Tracking updates may pause during customs processing
This is a normal part of international shipping
Customs clearance time varies by country and may take several days to several weeks
In some cases, clearance may take longer depending on local regulations
A shipment undergoing customs clearance is not considered lost.
CUSTOMS PAYMENT NOTIFICATIONS
Couriers such as DHL, UPS, FedEx, or local postal services will contact the recipient directly if customs payments are required.
Notifications may be sent via:
Email
SMS
Courier mobile apps
Postal notices
Tracking updates
It is the customer’s responsibility to monitor tracking information and respond promptly to any customs-related requests.
Failure to complete customs payment may result in delays, storage fees, or return of the shipment.
REFUSED OR UNPAID CUSTOMS CHARGES
If customs fees are refused or not paid by the recipient, the shipment may be:
Returned to sender
Held or abandoned by customs authorities
Destroyed in accordance with local regulations
Please note:
Original shipping fees are non-refundable
Return shipping costs may be deducted from any refund
Carrier handling fees may be deducted
Customs return charges may apply
Restocking or processing fees may also apply
Refunds can only be processed once the returned parcel has been received and inspected at our warehouse.
INCORRECT OR INCOMPLETE ADDRESS INFORMATION
Customers are responsible for providing accurate shipping details at checkout.
Incorrect or incomplete address information may result in:
Delivery delays
Customs delays
Failed delivery attempts
Additional carrier charges
Return of shipment
TYMO Beauty is not responsible for delays or additional costs caused by incorrect address information.
RETURNS & CUSTOMS-HELD SHIPMENTS
Refunds or claims cannot be processed for parcels that are:
Held by customs authorities
Awaiting customs clearance
Awaiting payment of import charges
Awaiting documentation from the recipient
Still in active transit within the carrier network
Customers must allow the customs process to be completed before initiating any claim or refund request.
COUNTRY-SPECIFIC INFORMATION
United States, Canada & Mexico Orders
Orders shipped to the United States, Canada, and Mexico are typically fulfilled from our North American warehouse.
In some cases, import duties or tariffs may be prepaid or covered depending on the shipping method selected. Where applicable, this will be clearly shown at checkout. If covered, no additional payment will be required upon delivery.
Europe, United Kingdom & Other International Destinations
Orders shipped to Europe, the United Kingdom, Australia, Asia, and other international destinations are typically fulfilled from our Hong Kong warehouse.
Import VAT, customs duties, and local fees may apply depending on the destination country, order value, and shipping method. These charges are not included in the order total unless explicitly stated at checkout.
LOST, REFUSED OR ABANDONED SHIPMENTS
Shipments that are:
Refused
Unclaimed
Abandoned
Returned due to unpaid customs fees
Returned due to incorrect address
are not automatically eligible for full refunds.
Refund eligibility will be assessed once the parcel has been returned and all carrier charges have been confirmed.
NEED HELP?
If you are unsure about import regulations in your country, we recommend contacting your local customs authority before placing an order.
Our Customer Support Team is happy to assist with general shipping enquiries.
📧 csteam@tymo-tech.com
📧 csteam@tymobeauty.com
Business Hours:
Monday–Friday
9:00 AM – 5:00 PM (EST)